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Frequently Asked Questions

Frequently Asked Questions.

Price List & Products

In the file list prices you will find all list prices for our products.

Kaufabwicklung & Fachhändler

The purchase is handled by one of our specialist dealers, please contact us and we will put you in touch directly.

You want to become a retailer and add Frashtray products to your portfolio? Please do not hesitate to contact us!

Lieferumfang

Each individual order includes the following scope of delivery:

  • Frashtray Product
  • Frashtray Filter
  • Cleaning brush
  • key
  • Collecting containers
  • Manual
  • Floor mounting module (anti-theft device)
  • Connection kit for floor mounting module
Delivery and commissioning

The delivery is made by the authorized dealer or directly by us with the help of a selected forwarding agency.

No house technician is required for the installation. Each Frashtray product is supplied with a 3 metre connection cable and pre-installed Schuko plug 230V / 50 Hz.

Use and emptying

The emptying process takes approx. 30 seconds. The instructions for use describe exactly how to empty and operate the Frashtray.

Theft protection & floor mounting

We recommend mounting the supplied floor mounting module firmly to the floor with the aid of the connection kit and then mounting the Frashtray on it theft-proof.

Alternatively we offer the mobile floor mounting module (see price list & products)

LED Ambientlight and LED cigarette symbols

The LED Ambientlight is the frosted glass surface on the top of the Frashtray. Depending on the fill level, it glows white, yellow or red.

The three LED cigarette symbols light up in the same color.

With the help of the Frashtray WEB-App you can adjust the colour individually and adapt the Frashtray to your LED lighting concept, see Branding possibilities, LED Branding. (Only available for Phoenix Basic Plus, Phoenix Advertisement and Phoenix Advertisement Plus).

Firing opportunities

LED Branding, set the LED color of Ambientlight and cigarette symbols via the WEB app.

Ambientlight Branding, your logo illuminated under the Ambientlight. Talk about it with your selected specialist dealer or with us.

Individual RAL powder coating in one to two colours. Please contact us or your selected specialist dealer for advice.

Use Audio Module and MP3 Playback

The integrated speakers in the Frashtray allow you to play MP3 files with the help of a Micro-SD card and a volume control. Audio playback is only active when the Frashtray is in use. See the instructions for use. Alternatively, MP3 files can be exchanged online using the WEB app. (Only available for Phoenix Basic Plus, Phoenix Advertisement and Phoenix Advertisement Plus).

Maintenance & care

All Frashtray products are maintenance-free, only regular product care should be carried out. For further information please refer to the instructions for use, send us a message or contact us personally. Care includes:

  • The emptying of the collection container.
  • The cleaning of the prefilter at regular intervals of approx. 3-12 months depending on the smoker frequency.
  • The cleaning of the prefilter at regular intervals of approx. 3-12 months depending on the smoker frequency.
  • Replacing the Frashtray filter at regular intervals of approx. 6-12 months depending on smoker frequency.
Power consumption

The power consumption depends on the respective Frashtray product version. Please refer to the technical data sheet.

Filter

All Frashtray products have integrated pre-filters and replaceable Frashtray filters.

The pre-filters are easy to clean, please refer to the instructions for use.

The replacement of the Frashtray filter is very simple and is described in the instructions for use and the care and cleaning instructions.

Media Data Formats and Resolutions

All common image and video formats are supported. The Frashtray Advertisement devices scale the size automatically if necessary.

Optimal resolutions & formats are:

  • Picture:
    • Resolution: 1080x1920 pixel 72 DPI
    • Format: JPG
  • Video:
    • Resolution: 720x1280 pixel (720P)
    • Format: MP4
  • Audio:
    • Format: MP3
Feature Supported
<audio>: PCM in WAVE Yes
<audio>: Vorbis in WebM Yes
<audio>: Streaming Vorbis/Opus in WebM via MSE No
<audio>: Vorbis in Ogg Yes
<audio>: MP3 Yes
<audio>: MP3 in MP4 No
<audio>: AAC in MP4 Yes
<audio>: Opus in Ogg Yes
<audio>: FLAC Yes
<audio>: FLAC in Ogg Yes
<video>: VP8 and Vorbis in WebM Yes
<video>: VP9 and Opus in WebM Yes
<video>: Streaming WebM via MSE No
<video>: Theora and Vorbis in Ogg Yes
<video>: H.264 and MP3 in MP4 Yes
<video>: H.264 and AAC in MP4 Yes
<video>: FLAC in MP4 Yes

For further information please refer to the instruction manual.

Online WEB-App & Content Management System (Exchange of Media Data)

With the help of the WEB app it is possible to exchange files (pictures, videos, sounds) online on the Frashtray connected to your WLAN. The data exchange takes place directly.

Additionally time setting and sequence of files is available, as well as individual setting of LED Ambientlight and LED cigarette symbol color.

Please read the instruction manual for many more options or contact us or your selected dealer for advice.

(Only for Phoenix Basic Plus, Phoenix Advertisement and Phoenix Advertisement Plus)

Online Monitoring Monitoring functions (fill level inquiry / filter status)

With the help of the WEB-App you are additionally able to query the current filling level of your Frashtray products and to monitor the current condition of the filters in your Frashtray products.

Please read the instruction manual for many more options or contact us or your selected dealer for advice.

(Only for Phoenix Basic Plus, Phoenix Advertisement and Phoenix Advertisement Plus)

WLAN

Connect your Frashtray to your WLAN and use the full range of online possibilities.

Alternatively you can connect your Frashtray to your smartphone.

Use the Frahstray additionally as WLAN repeater.

For further information, please read the instructions for use or contact us or your selected dealer for advice.

(only for Phoenix Basic Plus, Phoenix Advertisement and Phoenix Advertisement Plus)

Advertising revenue / Refinancing

If you want to generate advertising revenue with your Frashtray Advertisement, please contact us.

Technical Data Frashtray Products

All technical data on our products can be found in the overview of technical data sheets.

Service

Do you have questions about your Frashtray or does something not work according to your wishes, please contact us by phone or Email. We are there for you with pleasure.

Warranty / Warranty

We offer two years full manufacturer warranty. If you wish an extension, please contact us personally.

AGB

Studimus GmbH General Terms and Conditions (GTC) Status 10 2017

Other questions

Send us your question by using the Contact form.